Undersink Water Filter\Reverse Osmosis: RCC7 RCC7AK RCC7AK-UV RCC7P/RCC1P RCC7P-AK RCC1UP-AK/RCC1UP RCC7D/RCC7U

Frequently Asked Questions

  1. AK Q01: How does the alkaline filter work? It says it "gives back" minerals such as calcium, but my water has no calcium to begin with and is already softened.(RCC7AK/RCC7AK-UV/RCC1UP-AK)  
  2. AK Q02 Are the minerals from a natural source or made in a lab? Which country are the minerals from?  
  3. AK Q03 Is it okay to install the alkaline filter before the tank? Why not?  
  4. AK Q04 What pH can I expect with the alkaline filter? (RCC7AK/RCC7AK-UV/RCC1UP-AK)  
  5. AK Q05 How does adding minerals increase the water's pH?  
  6. AK Q06 Why is my TDS not 0? My system is RCC7AK.  
  7. AK Q07 Is it safe to add a second alkaline filter to the system? What happens if I ingest too many minerals?  
  8. AK Q08 My system has an alkaline filter, but why is my water still acidic?  
  9. DI Q01: What is a DI filter? Can I drink the DI water? (RCC7D)  
  10. General Q01 What is the size and weight of the system, and how big is the tank?  
  11. General Q02 I have heard that reverse osmosis (RO) wastes a lot of water!  
  12. General Q03 Why do I need a pressure tank?  
  13. General Q04 What is the flow rate and how long does it take to fill a container?  
  14. General Q05 What is the minimum supply pressure with and without the booster pump?  
  15. General Q06 I have approximately 45 to 50 psi of water pressure. Do I need a booster pump? Can I bypass or remove it?  
  16. General Q07 Does it reduce mercury, fluoride, lead, chloramine, pharmaceuticals, copper, sulfur and nitrates?  
  17. General Q08 Does this system remove bacteria like e-coli and virus contaminates in the water?  
  18. General Q09: I want to install a TDS meter. At which point should it read 0?  
  19. General Q10 Is this faucet an air gap faucet?  
  20. General Q11 Can this system be used as a whole house filter?  
  21. General Q12 Is the frame metal or plastic?  
  22. General Q13 What is the maximum distance from tank to faucet?  
  23. General Q14 Can I install the system in a basement or a nearby utility room if I don’t have the space under the sink?  
  24. General Q15 Can I add the UV sterilizer to this system?  
  25. General Q16 Can the UV light and the mineral cartridge be removed if I no longer want or need them?  
  26. General Q17 Does the system shut off automatically when it’s not being used, or will it continue to drain water?  
  27. General Q18 I cannot find any information about the product on the NSF and WQA websites. Where can I find it?  
  28. General Q19 Can I adjust the high and low pressure switches?  
  29. General Q20 Does this machine require a connection to a drain?  
  30. General Q21 How long are the water connection lines?  
  31. General Q22 Can I use the system with a larger tank?  
  32. General Q23: How long does it take the pressure tank to refill once it’s been completely empty?  
  33. General Q24 Why is the 2nd and 3rd stage filter not in a clear housing, and will the storage tank rust?  
  34. Installation Q01 How about the installation? Does it include all of the parts needed?  
  35. Installation Q02 How much wall space will I need under the sink to install the filter system without any problems?  
  36. Installation Q03 How big is the hole I need to make when install the faucet?  
  37. Installation Q04 Shall I install the RO systme before or after the water softener?  
  38. Installation Q05 Can I install it in the basement and place the faucets on the first and second floor?  
  39. Installation Q06 Can I connect to the fridge?  
  40. Installation Q07 Does it need electricity?  
  41. Installation Q08 Can this be installed in an apartment without drilling into the pipes?  
  42. Installation Q09 Can this be installed in an RV?  
  43. Installation Q10: I installed the system today. It sounds like it is continuously draining. Is that normal?  
  44. Installation Q11 Can this system be installed remotely (near the incoming water source in a mechanical room) or does it have to be installed under the sink?  
  45. Installation Q12 I'm planning to install this system 10' away from sink. Does this package come with enough water lines (pvc plastic hoses)?  
  46. Installation Q13 Is there any way that I can upgrade my 5-stage system to a 6-stage system?  
  47. Installation Q14 My refrigerator is about 20 feet from my kitchen sink. Is this going to be an issue? Will there be enough pressure?  
  48. Installation Q15 Can the storage tank lay on its side?  
  49. Maintenance Q01 How often should I replace the cartridges and where do I purchase them?  
  50. Maintenance Q02 Where can I get the replacement parts?  
  51. Maintenance Q03 Does the tank contain a food grade butyl bladder? If so, does the bladder need to be cleaned every year? How do you go about doing that?  
  52. Pump Q01 How does the pump help save water?  
  53. Pump Q02: Will a booster pump increase the flow output when you turn on the faucet?  
  54. Pump Q03 What are the minimum pressure requirements for the pump to work?  
  55. Pump Q04 My incoming water pressure is around 14 psi, Why doesn't the pump work?  
  56. Pump Q05 Is the pump always on and can you hear it? Our living room is next to the kitchen and the background noise might be irritating. (RCC1P/RCC1UP/RCC7P/RCC7P-AK/RCC1UP-AK)  
  57. Pump Q06 Will the pump increase the efficiency of the RO Membrane?  
  58. Pump Q07 Can this be used on a 220V outlet? (RCC7P/RCC1P)  
  59. Pump Q08 Can the booster pump be attached separately? I don't think I need it in my current house but may need it later after moving to a new place.  
  60. Pump Q09 Why is a booster pump better than a permeate pump?  
  61. Pump Q10 How long will the pump last before it burns out?  
  62. Pump Q11 Will the pump help send the water more than 50 feet?  
  63. Pump Q12 I took the pump apart for repair; how do I put it back together?  
  64. Pump Q13 Will the pump work in South America or Europe?  
  65. Pump&UV Q01 How many power outlets will I need with the system RCC1UP-AK?  
  66. Troubleshooting Q01 I have been using the system for three years, but lately the water pressure dropped and very little water comes out. What is wrong?  
  67. Troubleshooting Q02 What happens to the RO filter if the drain line gets plugged up?  
  68. Troubleshooting Q03 I found a leak around filter housing. How can I fix it?  
  69. Troubleshooting Q04 Little water is coming out of the faucet. The tank is heavy and appears full of water, but the stream turns very weak after a few seconds. What is wrong?  
  70. Troubleshooting Q05 I think I have a continuous draining problem.  
  71. Troubleshooting Q06 I have certain tastes and odors in my water.  
  72. Troubleshooting Q07 My water is cloudy. Is that normal?  
  73. UV Q01 How can I tell if my UV light is working?  
  74. UV Q02 Does this model have the UV sensor to turn on and off the UV light when not in use? (RCC7AK-UV/RCC7U/RCC1UP-AK)  
  75. UV Q03 Is there any way of knowing if the UV tube has failed? (RCC7AK-UV/RCC7U/RCC1UP-AK)  
  76. UV Q04 How can I tell if my UV light is working or not?  
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